Shipping policy

Your Posture, Properly Sorted and Delivered

We know you are keen to get your posture sorted with the BackAlign device. Our Shipping Policy is designed to provide a proper, reliable, and straightforward delivery experience for all our British customers.

Because Knitnes LTD is a registered UK company, we coordinate with specialized international logistics networks and secure priority shipping lines to ensure your BackAlign device is carefully packaged and dispatched directly to your doorstep across the United Kingdom.

1. UK Delivery Zones

We offer proper delivery to all regions within the United Kingdom:

• UK Mainland Delivery: Standard and Tracked options available for England, Wales, Scotland, and Northern Ireland.

• Highlands & Islands: A slightly longer delivery timeframe may apply to certain remote postcodes (please check your postcode at checkout).

2. Proper UK Delivery Options & Flat Rates

To keep things simple, transparent, and fair, we charge a single, low flat rate for shipping across all orders:

• Standard Tracked Delivery (4–10 Business Days): £3.95 flat rate.

3. Order Processing, Dispatch, and Tracking

We are committed to a proper process that puts you first:

• Order Processing Time: Every order is meticulously checked and properly prepared within 1 to 2 business days.

• Daily Cut-Off Times: Orders placed before 1:00 PM (GMT) Monday to Friday will be processed and dispatched the same working day. Orders placed on weekends or bank holidays will be processed on the next working day.

• Order Tracking: As soon as your order has been dispatched, we will email you with your unique tracking number and a link to the carrier’s tracking portal. You are always kept in the loop.

4. No Colossal Customs Liberties, Proper Sorted Pricing

BackAlign is a brand of Knitnes LTD, a fully compliant UK company. All listed prices are final at checkout. You will never receive any unexpected customs duties or surprise fees upon delivery.

5. Damaged, Faulty, or Knackered Items

We pride ourselves on proper quality control, but we know things happen:

• Damaged upon Delivery: If your BackAlign product arrives looking properly knackered, damaged, or impacted by transit, please take a photo and contact our customer support team immediately. We will get it sorted properly.

6. Important Considerations and Proper Responsibilities

• Delivery Address: Please ensure your delivery address is correct and complete at checkout. In the rare event of a delivery failure due to an incorrect address provided, our support team will gladly work with you to arrange a redelivery.

• Bank Holidays and Exceptional Circumstances: While we aim for perfect delivery times, please allow an extra day or two during UK bank holidays or rare, unforeseen logistics disruptions (such as extreme weather or regional carrier strikes).

7. Questions on Getting Your Order Sorted?

If you have any further questions about getting your BackAlign sorted and delivered to your doorstep, please feel free to reach out to us:

•Company: Knitnes LTD t/a BackAlign

• Email: support@backalign.co.uk

• Registered UK Address: 2 Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom

• Company Number: 16836601